Zentrum für Glas- und Umweltanalytik GmbH


Customer Survey

Survey customer satisfaction

We are strived to continuously improve our services as well as our quality management system to ensure high levels of customer satisfaction and even further increase them. Therefore, we appreciate a brief feedback to the criteria regarding our services. If you have further suggestions for improvement, constructive criticism and/or additional comments, please feel free to address them in section 3 and 4.
1. Name of the company, contact name

2. Email Address

3. How satisfied were you regarding the services provided by your company?
Please evaluate the following criteria by using numbers 1-6 where numeric value 1 represents the term “very satisfied” and value 6 equals “totally dissatisfied”.

Criteria 1 2 3 4 5 6
Content of test report
Elaborateness of test report
Significance/ accuracy of results
Speed and compliance with deadlines
Technical support (regarding inquiries)
General support


4. How can we improve even further? What can we do better?

5. Do you have additional comments?

Please fill out this survey. If you have additional remarks please feel free to contacts us by email to:

or by mail to:
Zentrum für Glas- und Umweltanalytik Ilmenau GmbH, Hohe Straße 45, 98693 Ilmenau-Unterpörlitz, Germany.

The management of ZGU GmbH would like to thank all participants in this survey.